Workplace Experience Manager
Core
Lead operational delivery and workplace experience for the Melbourne office and remote oversight of an Auckland site, managing front-of-house services, maintenance, and high-security compliance.
Role type
Senior Facilities Management Operations Lead
Builds
Seamless workplace delivery and operational excellence for client sites
Domain
Commercial Real Estate / Facilities Management
Required skills
Large-scale portfolio facilities management, vendor management, budget management, financial analysis, stakeholder management, quality assurance audits, system literacy, HVAC/fire protection/electrical/BMS knowledge
Preferred skills
Matrix environment navigation, change management, strategic sourcing, mentoring
Technologies
JLL tools, SCMP
Responsibilities
Lead local team of 3 direct reports; implement operational processes and regional projects; manage vendor contracts and performance; prepare management reports; conduct internal quality assurance audits; support UX programs and technology roll-outs.
Seniority
Senior, hands-on IC
