Workspace Experience and Operations Lead
Core
Lead the delivery and operational management of facility services for a commercial real estate account, ensuring compliance with contracts and KPIs.
Role type
Senior IC Facility Operations Manager
Builds
Operational delivery of building services, maintenance, and safety protocols for a client account
Domain
Commercial Real Estate / Facility Management
Required skills
Contract compliance, KPI management, strategic business planning, data integrity management, contractor management, preventive maintenance planning, minor repairs supervision, emergency response coordination
Preferred skills
Experience in commercial real estate, skilled trades, or technology
Technologies
MI systems, system drawing management tools
Responsibilities
Drive a service excellence culture within delivery and operational teams, monitor and update account processes per MSA, develop and deliver strategic business plans, ensure data integrity in management systems, deliver contractual reports, manage contractor onboarding/offboarding and standards, monitor Planned Preventive Maintenance, supervise minor repairs, participate in power shutdowns and building evacuations, act as Fire Safety Manager