Senior Analyst – HR Operations
Core
Resolve Tier 1 HR/Payroll queries and maintain employee lifecycle data in Workday for US & Canada clients.
Role type
Senior HR Operations Analyst
Builds
HR/Payroll transaction records and employee lifecycle data
Domain
Human Resources / Payroll
Required skills
HR management practices, Workday HR environment, Case Management tools, MS Office Suite, data maintenance, process adherence, escalation handling, quality checks, knowledge base management, process improvement
Preferred skills
US & Canada core HR processes, HR services role experience
Responsibilities
Resolve Tier 1 and support complex HR/Payroll queries, maintain Workday data for employee lifecycle events, handle escalations and provide RCA plans, perform quality checks on team transactions, assist in building knowledge bases, provide feedback on service trends, own client calls with SD Leads, implement process improvements
Seniority
Mid-Senior, hands-on IC (via careerplan.io/jobs/REQ537418-senior-analyst-hr-operations-at-jll)