Assistant Facility Manager - Soft Services
Core
Manage facilities soft services including dining, health & safety, and site operations for clients, ensuring compliance with KPIs and SLAs.
Role type
Assistant Facility Manager (Soft Services)
Builds
Service delivery for commercial real estate clients
Domain
Commercial Real Estate / Facilities Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Client relationship management, site operations management, contract management, people management, financial reporting, health and safety compliance, vendor management, action plan development, budget planning, physical inventory checks, out-of-hours support, lease/license understanding, subject matter expertise
Preferred skills
Technical engineering or building management knowledge, CAFM/CMMS experience
Technologies
MS Office, CAFM, CMMS
Responsibilities
Interact with client operation leads to discuss service delivery and forward planning; address complaints and solve problems; perform daily and periodic property inspections; report critical KPIs and complete audits; manage dining services including meal delivery, quality, and vendor audits; ensure adherence to legal and client HSE regulations; lead and mentor a team of soft services staff; monitor performance of local service providers; prepare monthly/quarterly/annual financial reports and variance analysis.
Seniority
Mid-level, hands-on IC