Senior Product Specialist, Salesforce Service Cloud Administrator/Configurator
Core
Senior Product Specialist administering Salesforce Service Cloud, integrating AI tools for case resolution and configuration, and managing technical health of custom solutions.
Role type
Senior IC Salesforce Service Cloud Administrator/Configurator with AI focus
Builds
AI-driven support workflows, declarative Service Cloud configurations, and integration touchpoints
Domain
Real Estate / Salesforce / AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce Service Cloud configuration, AI tool usage (prompt engineering), API log analysis, Apex class reading, UAT testing, knowledge management
Preferred skills
Lightning Web Components, developer tools (VS Code, Postman), Data Cloud fundamentals, Agentforce/MCP experience, Azure DevOps
Technologies
Salesforce Service Cloud, Flow Builder, Apex, OAuth 2.0, Claude, ChatGPT, LWC, Aura, Azure DevOps, Jira, ServiceNow
Responsibilities
Manage user-facing support escalations and back-end hand-offs; configure Service Cloud declaratively and monitor integration touchpoints; evaluate AI-generated outputs and optimize prompts; execute go-to-market strategies and UAT testing; maintain custom-built solutions and knowledge bases.
Seniority
Senior, hands-on IC
