IFM Retail Director
Core
Lead the transformation of North America's largest retail facilities portfolio (10M+ sq ft, 1,800+ locations) ensuring operational excellence and service delivery.
Role type
Senior IC Facilities Management Director (Retail)
Builds
Mission-critical facilities services for a prestigious retail client across North America
Domain
Commercial Real Estate / Integrated Facilities Management (IFM)
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Retail facilities management, team leadership, vendor relationship management, financial acumen, commercial lease knowledge, contract negotiation, budgeting/forecasting, KPI/SLA management, safety standards compliance
Preferred skills
Retail banking experience, geographically distributed small site portfolio management, AI tools utilization, CMMS familiarity
Technologies
Microsoft Office, CMMS, AI tools
Responsibilities
Oversee service delivery for the entire retail portfolio; Lead and develop management-level staff; Manage vendor relationships and performance; Drive continuous improvement initiatives including cost savings; Ensure KPI and SLA achievement; Build and maintain strong client relationships; Manage financial operations including budgeting and contract negotiations
Seniority
Senior, hands-on IC with strategic leadership