Program Manager, Performance & Analytics
Core
Strategic leader responsible for performance management, business intelligence, process optimization, and client relationship management to ensure excellence in service delivery and alignment with client business objectives.
Role type
Senior Program Manager, Performance & Analytics
Builds
Actionable KPI reporting, dashboards, and data visualizations for account sites and service lines
Domain
Commercial real estate / Facility management / Business Intelligence
Deliverable
Dashboards & analysis
Required skills
Business intelligence strategy, KPI reporting, process improvement, stakeholder engagement, data analytics, SAP/CMMS system oversight, executive-level reporting, root cause analysis, shared service model development
Preferred skills
CMMS administration, Lean Six Sigma methodologies
Technologies
SAP BusinessObjects, SAP Analytics Cloud, Power BI, SAP, Maximo, Corrigo
Responsibilities
Develop and execute comprehensive business intelligence strategies; Analyze performance metrics and variances to identify trends and recommend corrective actions; Oversee account technology platforms and collaborate with technical teams; Design and build comprehensive reports and dashboards; Establish trusted advisor relationships with clients; Partner with client governance structures for performance management
Seniority
Senior, hands-on IC with strategic leadership
