Scheduling Manager
Core
Forecast staffing requirements and create comprehensive schedules for engineers to meet KPIs, contractual obligations, and service level agreements while balancing workload and availability.
Role type
Senior operational manager (workforce scheduling)
Builds
Daily, weekly, monthly, and annual engineer schedules for field service operations
Domain
Commercial real estate / Engineering field services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workforce management, Erlang models, staff optimization, KPI tracking, SLA management, schedule adherence monitoring, contingency planning, report generation, resource allocation
Preferred skills
Mitel Telephony, Omni-channel platforms
Technologies
Workforce Management/Optimization tools, Mitel Telephony, Omni-channel platforms
Responsibilities
Create and maintain daily, weekly, monthly, and annual engineer schedules across multiple clients and contracts; Build optimal schedules based on forecasted workload demands, available engineer headcount, KPI targets, and contractual service level requirements; Apply advanced scheduling methodologies such as Erlang models and staff optimization techniques; Manage engineer scheduling requests including time-off, shift preferences, and availability changes; Monitor schedule adherence in real-time and make necessary adjustments; Generate reports tracking schedule adherence, productivity, KPI performance, and contractual compliance; Conduct analysis to identify scheduling inefficiencies and recommend improvements.
Seniority
Mid-level operational manager