Quality Assurance and Quality Control Manager
Core
Guardian of service excellence and operational standards across facilities management operations, developing quality systems to ensure outstanding client service delivery.
Role type
Quality Assurance and Quality Control Manager
Builds
Consistent service delivery for campus facilities clients
Domain
Commercial real estate / Campus facilities management
Deliverable
client delivery
Required skills
Quality audit and inspection program management, CMMS data analysis and reporting, Facilities operations knowledge (custodial, maintenance, grounds), Root cause analysis, Corrective action planning, Vendor performance assessment
Preferred skills
Higher education facilities experience, Large institutional campus environment experience
Technologies
CMMS (Corrigo), Microsoft Office Suite (Advanced Excel), Digital management platforms
Responsibilities
Conduct regular quality audits and inspections across campus facilities, Coordinate workorder assignments and audit completion quality, Analyze quality data to identify trends and create corrective action plans, Collaborate with operations teams to communicate quality expectations and provide training, Serve as primary liaison with campus facilities leadership on quality matters, Monitor vendor and subcontractor performance through quality assessments
Seniority
Mid-level, hands-on IC