Experience Associate Manager
Core
Lead and coach retail teams to deliver exceptional customer service and sales outcomes in new experience-focused store formats.
Role type
Retail Store Manager (Associate Manager level)
Builds
Customer service and sales experiences in company-owned Experience stores
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Coaching, Communication, Customer Problem Solving, Customer Service, Leadership, People Management, Product Knowledge, Sales, Sales Metrics
Preferred skills
Neighborhood Retail Associate Manager experience, Associate Coach experience
Technologies
In-store systems, digital tools
Responsibilities
Sell products, features, and services based on customer needs; Resolve customer pain points using in-store systems and digital tools; Coach team members in all directions; Take ownership of store performance; Lead by example in training and product knowledge.