Experience Associate Manager
Core
Lead and coach retail sales associates in T-Mobile's new Experience Store format to deliver exceptional customer service and drive sales outcomes.
Role type
Senior retail sales manager (IC)
Builds
Customer service and sales experiences in company-owned Experience Stores
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Customer service, Retail sales, Team coaching, Store operations management, Data analysis, Product knowledge
Preferred skills
Prior Neighborhood Retail Associate Manager experience, Prior Associate Coach experience, Sales metrics leadership, Operational compliance
Technologies
In-store systems, Digital tools, Calculators
Responsibilities
Sell products and services based on customer needs, Resolve customer pain points using in-store systems, Coach associates to improve performance, Take ownership of store performance, Lead by example in training and product knowledge, Analyze sales data to identify improvement opportunities