Mobile Associate, Store-in-Store, Retail Sales
Core
Retail sales associate responsible for engaging customers in-store, identifying needs, and selling T-Mobile wireless solutions and devices.
Role type
Entry-level retail sales associate
Builds
Wireless service plans, devices, and onboarding solutions for retail customers
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Consultative Selling, Customer Needs Identification, Sales Prospecting, Customer Education, Relationship Building, Product Knowledge
Preferred skills
Retail environment experience
Technologies
Digital self-serve tools, T-Mobile app
Responsibilities
Proactively engage with customers in a high-traffic retail environment to identify needs and recommend wireless solutions; utilize digital self-serve tools to educate customers on app usage and self-service options; perform store operations including opening/closing procedures and securing kiosk assets; build rapport and loyalty to exceed sales targets and quality metrics; follow up with customers to capture referrals and manage re-engagement processes.
Seniority
Entry-level, hands-on IC
