Sr Program Manager
Core
Develops and manages performance metrics, drives issue resolution, and provides advanced reporting and insights to guide strategic decisions for T-Mobile's Magenta Service Center financial operations.
Role type
Senior Program Manager (Financial Operations & Analytics)
Builds
Dashboards, reporting packages, and operational insights for internal stakeholders and vendors.
Domain
Telecommunications / Financial Services / Shared Services
Deliverable
dashboards & analysis
Required skills
SQL Reporting, PowerBI, Data Analysis, Data Governance, Financial Analysis, Performance Management, Root Cause Identification, Service Operations, Cross-Functional Project Management
Preferred skills
Business Administration or Finance background, 4-7 years in financial/shared services/operational settings
Technologies
SQL, PowerBI, ERP, CRM, Billing Systems
Responsibilities
Design and produce dashboards with variance and root cause analysis; oversee data governance and reconciliation in enterprise platforms; investigate complex operational issues affecting service or financial performance; develop and maintain operational KPIs and SLAs; identify and execute process improvements or automation opportunities; maintain standard operating procedures and documentation.
Seniority
Senior, hands-on IC
