Data Scientist
Core
Develop dashboards and reports to analyze customer journey touchpoints and drive performance improvements in a Call Center.
Role type
Data Scientist (Analytics & Reporting)
Builds
Dashboards, visual reports, and data-driven strategies for Call Center operations.
Domain
Telecommunications / Customer Service
Deliverable
dashboards & analysis
Required skills
SQL, Python, statistical analysis, predictive modeling, data mining, Excel, PowerPoint
Preferred skills
Power BI, Azure Data Lake, Databricks, speech analytics, sentiment analysis
Technologies
SQL, Python, Power BI, Azure Data Lake, Databricks, Azure Cognitive Services
Responsibilities
Write SQL queries and Python code to retrieve and process large datasets; Construct efficient multi-threaded data models; Develop dashboards and visual reports for daily operations and executive insights; Apply statistical analysis and forecasting to uncover business insights; Analyze customer journey touchpoints to identify trends and behavior patterns; Correlate omnichannel data for KPI tracking.
Seniority
Mid-level, hands-on IC
