Sr Mobile Expert -10K Relocation Assistance
Core
Deliver best-in-class customer service and sales experiences at T-Mobile company-owned Experience stores by resolving customer pain points and selling products.
Role type
Senior retail sales and service expert (IC)
Builds
Customer service resolutions and product sales for T-Mobile customers
Domain
Telecommunications retail
Deliverable
product features
Required skills
Retail sales, Customer service, Digital tools usage, Basic mathematics, Multi-tasking, Training new associates
Preferred skills
Sales metrics performance, System/tool knowledge, Problem-solving, Handling escalations, Fast-paced environment adaptability
Responsibilities
Sell products, features, and services based on customer needs; Resolve customer pain points in one interaction using in-store systems and digital tools; Complete ongoing training to act as SME; Leverage digital tools in interactions and onboarding; Collaborate to build a culture of sales and service.
Seniority
Senior, hands-on IC