Business Analysis Manager, Contact Interaction Analytics
Core
Deliver data-driven insights, analysis, and reporting to support strategic and operational decisions for T-Mobile's business leaders.
Role type
Manager, Business Analysis (Analytics & Reporting)
Builds
Enterprise reporting structures, dashboards, visuals, and self-service environments.
Domain
Telecommunications / Business Intelligence
Deliverable
dashboards & analysis
Required skills
Data Analysis, Financial Modeling, Problem Solving, SQL, Data Visualization, Strategic Decision Support
Preferred skills
Python, R, Go, Telecommunications Industry Knowledge, Business Certifications
Technologies
Tableau, Power BI, SQL, Python, R, Go
Responsibilities
Partner with marketing, product, and platform teams on complex modeling and analysis requests; Define product feature and campaign success metrics and benchmarks; Present findings and recommendations for resource prioritization to all organizational levels.
Seniority
Manager, hands-on IC with strategic influence