Sr Mobile Expert- Part Time
Core
Deliver best-in-class customer service and sales in T-Mobile company-owned Experience stores, resolving customer pain points and selling products using in-store systems and digital tools.
Role type
Senior retail customer service and sales expert
Builds
Customer resolution and sales outcomes for T-Mobile retail locations
Domain
Telecommunications retail
Deliverable
client delivery
Required skills
Sales, Customer Service, Troubleshooting, Product Knowledge, Critical Thinking, Task Management, Multitasking
Responsibilities
Sells appropriate products, features, and services based on customer needs; Resolves customer pain points in one interaction utilizing in-store systems and digital tools; Completes ongoing training to act as SME in all things T-Mobile; Consistently leverages digital tools in interactions and onboarding; Works collaboratively to build and contribute to a culture of sales and service.