Sr Manager, Content Design
Core
Lead a team of Content and Conversation Designers to define and manage end-to-end product content and conversation design strategy across T-Mobile's digital ecosystem, including AI-powered interactions.
Role type
Senior Manager, Content and Conversation Design
Builds
Cohesive product narratives, conversational experiences, and scalable content frameworks for digital and AI products.
Domain
Telecommunications / Digital Product Experience / AI
Required skills
Team leadership, Content strategy, Conversation design, Human-centered design, Cross-functional collaboration, Design systems, UX research, KPI definition, Process improvement
Preferred skills
AI-enabled product experience, Product management, Technology background
Technologies
Design tools, Technical software, Human-centered design tools
Responsibilities
Lead and coach a team of designers; Establish design practices and guidelines; Influence product direction and cross-functional partners; Create reusable patterns and templates; Define objectives and KPIs for content quality and experience performance.
Seniority
Senior, hands-on IC with people management