Sr Manager, Content Design
Core
Lead a team to define and manage end-to-end product content and conversation design strategy across T-Mobile's digital ecosystem, including AI-powered interactions.
Role type
Senior Manager, Content and Conversation Design
Builds
Cohesive product narratives, conversational experiences, and scalable content frameworks for digital and AI products.
Domain
Telecommunications / Digital Product & AI
Deliverable
production ML models | product features
Required skills
Team leadership, Content strategy, Conversation design, Human-centered design, Cross-functional collaboration, Design systems, UX research, KPI definition, Process improvement
Preferred skills
AI-enabled product experience, Product management, Technology functions
Technologies
Design tools, Technical software, Human-centered design tools
Responsibilities
Lead and coach a team of Content and Conversation Designers; Establish design practices and guidelines for voice, tone, and personality; Create reusable patterns and tools for scalable content delivery; Partner with Product, UX, Research, Engineering, and AI teams; Define objectives and KPIs for content quality and conversational effectiveness.
Seniority
Senior, hands-on IC with people management
