Manager, MSC Program Manager
Core
Lead end-to-end planning, execution, and governance of functional migrations and internal initiatives for T-Mobile's Shared Services Organization, ensuring operational discipline and stakeholder alignment.
Role type
Senior IC Program Manager (Shared Services)
Builds
Functional migrations, demand intake frameworks, and program governance models for HR, Finance, and Accounting operations.
Domain
Shared Services / Business Operations / Organizational Change Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Program Management, Migration & Transition Leadership, Demand Management, Organizational Change Management, PMI/PMP Methodology, Agile Delivery, Executive Communication, Stakeholder Alignment, AI & Tool Fluency, Risk & Issue Management
Preferred skills
ServiceNow, Work Orchestration Tools
Technologies
ServiceNow, AI tools (Claude, ChatGPT)
Responsibilities
Lead end-to-end planning and stage-gate governance of functional migrations; Design and operate structured demand intake and portfolio governance frameworks; Own the Organizational Change Management (OCM) framework and governance; Produce executive-level program health reporting and drive governance forums; Build and maintain program management playbooks, templates, and governance standards.
Seniority
Manager, hands-on IC