Product Support Specialist
Core
Provide technical support, troubleshooting, and training for marine electronics products to customers and internal teams.
Role type
Product Support Specialist
Builds
Customer satisfaction and product reliability for marine electronics
Domain
Marine electronics / Industrial technology
Deliverable
client delivery
Required skills
Logical fault-finding, electrical/electronic repair, DC power systems knowledge, Ethernet networking, telephony, CRM management, technical training delivery
Preferred skills
Practical sailing or boating experience, hands-on marine/vessel/shipyard work
Technologies
Microsoft 365, AnyDesk
Responsibilities
Handle telephone enquiries and support products, manage CRM and email queries, conduct in-field service visits and technical triage, attend boat shows and industry events, support engineering teams with feedback, mentor team members and deliver customer training
Seniority
Individual Contributor