Technical Service Specialist
Core
Front-line technical support specialist providing Tier I-III support, training, and field assistance for the BEA product line.
Role type
Technical Service Specialist
Builds
Production support for BEA product line, training sessions for internal/external teams, and field installation support
Domain
Electrical/Mechanical engineering, industrial automation
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Electrical and mechanical aptitude, wiring diagram creation and interpretation, technical training delivery, product testing, CRM data logging, industry standards compliance
Preferred skills
Associate's degree in electronics, AAADM Inspector certification, leadership and coaching ability
Technologies
ERP systems, MS Office (Word, Excel, PowerPoint, Outlook)
Responsibilities
Provide Tier I, II, and III technical support via phone and on-site assistance; Conduct on-site and remote technical training for internal and external customers; Assist engineering with in-house lab and field testing of products; Maintain and update the wiring diagram database; Perform competitive product testing; Submit Trip/Customer Visit Follow-up Reports after each customer interaction
Seniority
Mid-level, hands-on IC with team leadership responsibilities