Technical Support Engineer
Core
Provide application and product support for FLIR cooled and uncooled IR cameras in automation and science applications, serving customers across North, Central, and South America.
Role type
Technical Support Engineer (IR Imaging Systems)
Builds
Customer support solutions, knowledge base articles, and technical guidance for scientific and industrial applications.
Domain
Industrial automation, aerospace, defense, environmental monitoring, and scientific research.
Deliverable
client delivery
Required skills
Engineering degree (Mechanical or Electrical), troubleshooting complex technical issues, creating technical documentation, remote and on-site support, collaboration with engineering teams, system commissioning, tender assistance.
Preferred skills
Programming in Python and C++, familiarity with network protocols, proficiency with engineering tools (VisionPro, MATLAB, LabVIEW), additional languages.
Technologies
VisionPro, MATLAB, LabVIEW, Microsoft Office (Outlook, Word, Excel)
Responsibilities
Resolve open support cases promptly, guide technical support representatives in troubleshooting, manage support cases to full resolution, report issues to product engineering, maintain customer support portal documentation, assist sales with system commissioning and installations.
Seniority
Mid-level, autonomous IC