Retail Customer Services Officer (2 Year contract)
Core
Managing customer requests and providing insurance and pension advice via phone, email, and in-person at the central office.
Role type
Customer service representative (insurance/pensions)
Builds
Customer trust and resolution of insurance/pension issues
Domain
Insurance and private pensions
Deliverable
client delivery
Required skills
Customer consultation, multi-channel communication, application support, cross-department collaboration, relationship building
Preferred skills
Prior experience in similar roles, English (conversational), automation tools usage, AI integration
Technologies
NNDirect application, AI tools
Responsibilities
Manage customer requests and advise on insurance/pension contracts; Collaborate with specialized departments to identify best solutions; Provide support for NNDirect app usage; Contact customers to clarify and resolve situations; Build trust relationships with customers
Seniority
Entry to Mid-level