Retail Customer Services Officer (2 Year contract)
Core
Manage customer requests and provide insurance and pension contract advice via phone, email, mail, and in-person at the central office.
Role type
Customer service representative (insurance/pensions)
Builds
Customer support for NNDirect app usage and cross-departmental client resolution
Domain
Insurance and private pensions
Deliverable
client delivery
Required skills
Customer consultation, multi-channel communication, app support, relationship building, problem solving
Preferred skills
Prior experience in similar roles, conversational English, automation tools usage, AI integration
Technologies
NNDirect app, AI tools
Responsibilities
Manage customer requests, consult on insurance/pension contracts, support app usage, contact clients for issue resolution, build trust relationships
Seniority
Entry to Mid-level