User Researcher
Core
Conduct qualitative and quantitative user research to identify customer needs, validate hypotheses, and shape end-to-end digital customer journeys.
Role type
Senior User Researcher (Customer Experience)
Builds
Data-driven insights and validated research questions that inform product and service design.
Domain
Financial services / Customer Experience
Required skills
Qualitative and quantitative research methods, user interviewing, hypothesis testing, design thinking, AI-driven research tool experimentation, stakeholder communication
Preferred skills
Experience with financial products, knowledge of psychology or HCI
Technologies
AI-driven research tools
Responsibilities
Initiate and prioritize customer research to identify opportunities; guide colleagues in validation research; shape vision for digital customer journeys; test assumptions before solution development; translate research insights into actionable opportunities; experiment with AI research tools.
Seniority
Senior, hands-on IC
