Branch Concierge - North Ryde
Core
Front-of-house customer service role guiding customers to appropriate channels and demonstrating digital banking options.
Role type
Branch Concierge
Builds
Customer experience and branch efficiency
Domain
Retail Banking
Deliverable
product features
Required skills
Customer service, communication, professional demeanour, managing customer expectations
Responsibilities
Greet customers and understand enquiries, guide customers to appropriate channels, build personal connections, demonstrate in-branch technology and digital banking options, monitor branch movements for efficiency
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