Associate Analyst
Core
Resolve customer lending enquiries and manage complaints via messaging services and inbound calls to support retail banking customers.
Role type
Associate Analyst (Consumer Service Specialist)
Builds
Optimized multi-channel lending experience for retail customers
Domain
Retail Banking / Consumer Lending
Deliverable
client delivery
Required skills
Customer service, messaging platform usage, process adherence, complaint management, financial product knowledge
Preferred skills
Leadership behaviors, process improvement identification
Technologies
Messaging services
Responsibilities
Resolve and identify customer lending enquiries through quality conversations, deal with complex enquiries and manage complaints, adhere to process policies and procedures, encourage process improvements, maintain communication with Team Manager regarding issues or concerns
Seniority
Junior, entry-level (0-6 months experience)
