Executive Manager Customer & Digital
Core
Lead an integrated roadmap for customer recognition, intent, appointment, and digital self-service capabilities to shape how customers are recognized, routed, and fulfilled across assisted channels.
Role type
Executive Manager, Customer & Digital
Builds
Enterprise Intelligent Concierge and modernized digital self-service platforms for retail banking customers.
Domain
Retail Banking / Customer Experience / Digital Transformation
Deliverable
product features
Required skills
Product leadership, cross-functional stakeholder management, complex roadmap planning, customer journey orchestration, risk and controls management, executive reporting, change management, digital platform strategy.
Preferred skills
Experience with legacy platform modernization, cloud-native architecture, agentic and GenAI capabilities, enterprise governance.
Technologies
Cloud-native platforms, Agentic AI, GenAI, Legacy Application Modernization.
Responsibilities
Own the integrated Customer & Digital roadmap and delivery sequencing; Lead delivery outcomes for Enterprise Intelligent Concierge; Translate requirements into product outcomes and business readiness plans; Manage dependencies across technology, data, and distribution teams; Ensure operational controls and frontline adoption are embedded before release; Provide transparent executive reporting on progress and risks.
Seniority
Executive, strategic leadership & cross-functional coordination
