HR Engagement Platforms Analyst – AI, Chatbot & Voice
Core
Design, build, and improve conversational AI, chatbot, and voice platforms to enhance employee self-service and HR experiences.
Role type
AI/Conversational AI Engineer (HR Technology)
Builds
HR chatbots, voice platforms, and Generative AI capabilities for employee self-service
Domain
HR Technology / Conversational AI / Cloud Services
Deliverable
product features
Required skills
Conversational AI design, AWS Lex, Amazon Connect, troubleshooting, API integration, scripting (JavaScript/Python), prompt engineering
Preferred skills
Generative AI, HR technology platforms, Agile delivery
Technologies
AWS Lex, Amazon Connect, Amazon Web Services, Jira, SharePoint, Microsoft 365
Responsibilities
Partner with HR stakeholders to translate needs into digital solutions; Design and build chatbot and voice experiences; Analyze employee interactions to improve usability; Prototype new AI capabilities; Configure and test conversational AI solutions; Troubleshoot platform issues; Evaluate AWS capabilities for HR enhancements; Document solution designs and share knowledge.
Seniority
Mid-level, hands-on IC
