Incident & Change Management Manager - Evening Shift
Core
Oversee change management, incident coordination for Severity 1 events, and problem management to ensure consistent responses for audits and business recovery exercises.
Role type
Incident & Change Management Manager
Builds
Production stability and compliance artifacts for the U.S. financial system
Domain
Financial services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change Management administration, Incident Coordination, Problem Management, Business Continuity planning, ITIL/ITSM framework knowledge, Policy documentation
Preferred skills
CBCP, CBCI, MBCP certifications
Technologies
ITIL, ITSM
Responsibilities
Administer Change Acceptance Board (CAB) meetings, Coordinate resolution of business impacts across IT, Maintain department policies and procedures, Ensure Severity 1 procedures meet Business Continuity Management Governance requirements
Seniority
Mid-Senior, hands-on IC
