Customer Service Contact
Core
Key link between customers and production, ensuring timely delivery of orders in required quantity and quality.
Role type
Senior Customer Service Contact (Logistics)
Builds
Finished production goods to customers
Domain
Automotive manufacturing / Logistics
Required skills
SAP, MS Office (Excel), English (verbal and written), analytical thinking, stress resistance
Preferred skills
Automotive industry experience
Responsibilities
Receive and process all data related to goods dispatch to customers; Work with customer portal and handle customer complaints; Monitor deliveries and track customer satisfaction; Process customer returns and ensure accuracy in SAP; Proactively communicate with customers regarding variations in requirements and delivery deviations; Coordinate flow of empty packaging from customers and data entry; Coordinate flow and transport operations of finished production to customers; Weekly production planning for 15 weeks ahead; Monitor MPS fulfillment in cooperation with supervisors; Provide data to production department for production schedule compilation; Work and set up production using EBTT and collaborate on development.