Customer Service Representative
Core
First point of contact for students, faculty, staff, parents, and guests regarding housing services, resolving issues, and processing administrative requests.
Role type
Customer Service Representative (Housing Operations)
Builds
Housing services and administrative support for university community
Domain
Higher Education / Student Housing
Deliverable
dashboards & analysis
Required skills
Customer service, problem resolution, data entry, application processing, policy interpretation, team supervision, emergency notification
Preferred skills
Bachelor's degree, experience overseeing student workers
Technologies
Information systems, databases, reporting tools
Responsibilities
Provide customer service and resolve problems; Process applications, invoices, and paperwork; Use information systems to input data and generate reports; Train, schedule, and prioritize workloads for team members; Represent department at internal meetings; Notify personnel of safety incidents.
Seniority
Entry-level to Mid-level, hands-on IC