Head and Neck Program Manager - ENT Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)
Core
Managing growth, planning, and operations for the Head and Neck Service Line, including transitions of care between inpatient and outpatient services.
Role type
Program Manager (Service Line Operations)
Builds
Head and Neck Center services across Patient Care, Education, Research, and Community Outreach pillars
Domain
Healthcare / Head and Neck Surgery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, process improvement, budget management, business development, payer relations, multidisciplinary team coordination, regulatory compliance, data analysis, stakeholder management
Preferred skills
Experience in head and neck surgery operations, physician relations, community outreach, marketing collaboration
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Increase referral base through community outreach to physicians and specialists; manage payer relations with managed care teams; enhance inpatient and outpatient team communication; improve family-centered care through integrative multidisciplinary approaches; analyze data to increase access, growth, and efficiency; oversee standardized care plans and patient education materials; establish and monitor operating budgets; develop marketing and communication tactics to increase patient volume and reputation.
Seniority
Mid-level management
