Foundation Liaison - Foundation - Full Time 8 hours Days (Non-Union, Non-Exempt)
Core
Provide high-touch, non-clinical support and coordination for hospital patrons and their families during appointments, procedures, and surgeries.
Role type
Patient liaison and donor stewardship specialist
Builds
Seamless patient experience and strong donor relationships for USC Arcadia Hospital Foundation
Domain
Healthcare / Patient Services / Donor Relations
Deliverable
client delivery
Required skills
Interpersonal communication, organizational skills, detail orientation, relationship building, discretion with PHI
Preferred skills
Mandarin Chinese (bi-lingual), donor engagement experience, patient navigation experience
Technologies
None stated
Responsibilities
Meet personally with patrons to provide support and information; Assist patrons with non-clinical needs like wayfinding and process navigation; Serve as a bridge between patrons and hospital departments; Arrange appointments and complete pre-registration; Document patron interactions accurately; Respond to on-call requests for patron support; Represent the Foundation professionally to donors and staff.
Seniority
Individual Contributor, entry to mid-level