Foundation Liaison - Foundation - Full Time 8 hours Days (Non-Union, Non-Exempt)
Core
Provide high-touch, non-clinical support and coordination for hospital patrons and their families during appointments, procedures, and surgeries.
Role type
Patient liaison and donor stewardship specialist
Builds
A seamless, supportive experience for patrons navigating USC Arcadia Hospital
Domain
Healthcare / Patient Services
Deliverable
client delivery
Required skills
Interpersonal communication, organization, multitasking, discretion, judgment, relationship building
Preferred skills
Mandarin Chinese (bi-lingual), donor relations experience, patient navigation experience
Technologies
None stated
Responsibilities
Meet personally with patrons to provide support and information; Assist patrons with non-clinical needs like wayfinding and process navigation; Serve as a bridge between patrons and hospital departments; Arrange appointments and complete pre-registration; Document patron interactions accurately; Respond to on-call requests for patron support; Represent the Foundation professionally to donors and staff.
Seniority
Entry-level to Mid-level, hands-on IC