Senior Collaboration Engineer ITS
Core
Administer and optimize enterprise collaboration platforms (Microsoft 365, Google Workspace) to support USC's academic and administrative communities.
Role type
Senior Collaboration Engineer (Systems Administration)
Builds
Enterprise collaboration services and tooling for university staff and students
Domain
Higher Education IT / Collaboration Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Google Workspace administration, Active Directory, LDAP, DNS, email routing, PowerShell scripting, Unix shell scripting, API integration, technical documentation, automation, troubleshooting, stakeholder management
Preferred skills
Entra ID, Exchange Online, SharePoint, Teams, GAM, Google Workspace Admin REST APIs, Azure administration, Google Cloud project administration, OAuth, data governance, eDiscovery, disaster recovery, ServiceNow, vendor escalation management, AI collaboration features
Technologies
Microsoft 365, Google Workspace, Entra ID, Exchange Online, SharePoint, Teams, Confluence, JIRA, Dropbox, Qualtrics, ServiceNow, PowerShell, Unix shell, REST APIs, Azure, Google Cloud
Responsibilities
Integrate and support collaboration tools to optimize productivity; set strategies and priorities for collaboration projects; analyze data to identify root causes and develop troubleshooting protocols; create and maintain technical documentation and training resources; collaborate with teams to implement solutions and improve processes
Seniority
Senior, hands-on IC
