Senior Analyst, Third Party Services
Core
Operational and analytical support for North America delegated claims governance, third-party service oversight, audit coordination, and performance reporting for non-legal claim vendors.
Role type
Senior Analyst, Third Party Services (Operations & Governance Support)
Builds
Governance documentation, performance dashboards, audit evidence repositories, and management information reports for TPA and vendor programs.
Domain
Insurance (Specialty Lines) / Claims Operations / Vendor Governance
Deliverable
dashboards & analysis
Required skills
Organizational and administrative skills, attention to detail, report preparation, Microsoft Excel/PowerPoint/SharePoint proficiency, analytical skills, written and verbal communication
Preferred skills
Audit/compliance/vendor governance experience, claims operations knowledge, delegated claims administration experience
Technologies
Microsoft Excel, PowerPoint, Word, Teams, SharePoint
Responsibilities
Support TPA inventories and governance records; coordinate onboarding/renewal/offboarding documentation; produce recurring performance reports and KPI scorecards; assemble documentation for due diligence and audit reviews; maintain vendor contact lists and service inventories; develop and maintain governance procedures and process documentation.
Seniority
Mid-Senior, hands-on IC
