Senior AI Operations Engineer
Core
Senior AI Operations Engineer advancing Microsoft Copilot Premium capabilities, ensuring enterprise readiness, secure usage, and continuous platform improvement.
Role type
Senior IC AI Operations Engineer (Microsoft 365 Copilot)
Builds
Microsoft Copilot Premium platform features and operational stability
Domain
Enterprise IT Operations / AI Product Operations
Deliverable
production ML models | product features
Required skills
Microsoft 365 Copilot Premium support, SharePoint Online/OneDrive/Exchange integration, root cause analysis, IT service management (ServiceNow), security/compliance/governance controls, incident/problem management, stakeholder collaboration, technical documentation
Preferred skills
Enterprise-scale Microsoft 365 implementation experience, process improvement initiatives, cross-domain technical collaboration, feature rollout support
Technologies
Microsoft Copilot Premium, SharePoint Online, OneDrive, Exchange, Microsoft Search, ServiceNow
Responsibilities
Resolve complex operational issues and escalations for Copilot Premium; partner with Security/Identity/Compliance teams for permissions and governance; own end-to-end incident resolution and root cause analysis; enhance onboarding and access management processes; analyze usage data to optimize performance; implement and stabilize new Copilot features; develop operational runbooks and documentation; provide guidance to L1/L2 support teams
Seniority
Senior, hands-on IC