Senior AI Operations Engineer
Core
Advance Copilot Premium capabilities by supporting enterprise readiness, enabling secure usage, and driving continuous improvement across the platform.
Role type
Senior AI Operations Engineer (Microsoft 365 Copilot)
Builds
Enterprise-ready Copilot Premium platform for business stakeholders
Domain
Insurance / Microsoft 365 AI Operations
Deliverable
production ML models
Required skills
Microsoft 365 technologies, Copilot Premium, SharePoint Online, OneDrive, Exchange, Microsoft Search, root cause analysis, IT service management (ServiceNow), security and compliance controls, incident/problem management
Preferred skills
Enterprise-scale Microsoft 365 implementations, process improvement, cross-domain collaboration, technical documentation
Technologies
Microsoft Copilot Premium, SharePoint Online, OneDrive, Exchange, Microsoft Search, ServiceNow
Responsibilities
Handle complex operational issues and escalations for Copilot Premium; partner with Security, Identity, and Compliance teams for permissions and governance; own end-to-end incident resolution and root cause analysis; support enablement processes including onboarding and access management; analyze usage data to recommend process improvements; contribute to feature implementation and stabilization; provide guidance to L1/L2 teams
Seniority
Senior, hands-on IC