M365 Intelligent Service Lead
Core
Leads operational management, service design, governance, and delivery of Microsoft 365 intelligent services, including the Power Platform estate and Microsoft Copilot.
Role type
Senior IC M365 Intelligent Service Lead
Builds
M365 platform services, Power Platform solutions, Copilot implementations, and enterprise automation workflows
Domain
Enterprise Cloud Services, Microsoft 365, Low-Code Development, AI Integration
Required skills
M365 platform ownership, service design, operational control, engineering oversight, stakeholder engagement, Power Platform governance, Copilot management, architecture alignment, incident management, automation strategy
Preferred skills
Azure AI capabilities, enterprise API orchestration, service pattern definition, risk management, change governance
Technologies
Microsoft 365, Power Platform (Power Apps, Power Automate, Power Pages, Dataverse), Microsoft Copilot, Copilot Studio, Azure AI
Responsibilities
Own M365 service architecture and cloud operations roadmap; Provide end-to-end service ownership for the Power Platform estate; Lead operational management of Microsoft Copilot and Copilot Studio; Lead delivery and operational acceptance of new M365 cloud services; Establish service patterns, guardrails, and standards for M365 platform design; Act as escalation point for incidents and service risks; Drive automation and standardization to improve operational efficiency; Shape M365-side integration and orchestration approaches; Coordinate use of Azure AI capabilities extending M365 services
Seniority
Senior, hands-on IC