Senior Support Analyst, PowerFAIDS
Core
Provide direct troubleshooting and support for PowerFAIDS, a standalone financial aid management system, helping users resolve complex issues and ensuring effective use of the product.
Role type
Senior Support Analyst (Financial Aid Software)
Builds
PowerFAIDS (financial aid management system)
Domain
Higher Education / Financial Aid Administration
Deliverable
client delivery
Required skills
Financial aid administration, PowerFAIDS troubleshooting, Title IV regulations, root cause analysis, customer communication, issue prioritization
Preferred skills
SQL, training/onboarding, documentation maintenance
Responsibilities
Debug complex user problems by replicating errors and identifying corrective actions; Escalate unresolved issues with clear documentation; Participate in software testing for quality releases; Design and deliver customer-facing training materials; Review release documentation for accuracy; Contribute to internal knowledge base articles and troubleshooting guides.
Seniority
Senior, hands-on IC