Spécialiste Support Comptable (Télétravail complet possible depuis Quimper)
Core
Expert support specialist for accounting and financial management software, helping clients and accountants resolve issues, migrate data, and optimize financial control.
Role type
Senior IC accounting support specialist
Builds
Pennylane financial management platform for SMEs and accounting firms
Domain
FinTech / Accounting / Financial Management
Deliverable
client delivery
Required skills
Accounting expertise (BTS CGO/DCG/Master CCA), 3+ years in accounting firm experience, problem-solving autonomy, data migration support, product feedback translation
Preferred skills
Direct experience with business owners, knowledge of Pennylane tool, professional English level
Technologies
Pennylane platform
Responsibilities
Investigate and resolve client accounting and financial software issues, guide clients and accountants through data migration, create and update client support documentation, escalate complex technical issues to engineering, translate client usage feedback to product teams
Seniority
Mid-level, hands-on IC