Associate Director, SSD Experience
Core
Operational integrator ensuring inclusive and reliable digital testing experiences for students with accommodations (SSD) by translating product strategy into scalable execution.
Role type
Associate Director, Operations
Builds
Scalable operational processes and workflows for digital assessments for accommodated testers
Domain
Education technology / Digital testing operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operations management, business process design, capacity planning, data-driven decision making, stakeholder management, quality control, readiness planning
Preferred skills
Experience with digital platforms, customer support systems, education/tech industry background
Technologies
Microsoft Office
Responsibilities
Partner with product owners to identify operational risks and implement solutions for accommodated testers; Manage escalations regarding SSD data accuracy and resolve misalignments; Develop and monitor process flows to improve data accuracy and efficiency; Communicate operational insights and risks to stakeholders to inform prioritization; Define operational requirements and metrics to monitor SSD performance and readiness; Support operational readiness for new processes and tools including paper testing support
Seniority
Senior, hands-on IC with strategic oversight