ServiceNOW Business Analyst (f/m/d) @ A1 Competence Delivery Center
Core
Bridge business and technical teams to analyze processes, translate requirements into ServiceNow functional specifications, and support solution delivery.
Role type
Business Analyst (ServiceNow)
Builds
ServiceNow enhancements and solutions aligned with business needs
Domain
Telecommunications / IT Service Management
Required skills
Business analysis, ServiceNow platform expertise, requirement gathering, user story creation, stakeholder management, Agile/Scrum, process analysis
Preferred skills
Salesforce/CRM experience, ITIL principles, process modeling, workflow design, technical background
Technologies
ServiceNow, Salesforce, Agile/Scrum tools
Responsibilities
Collaborate with stakeholders to understand business needs and identify improvement opportunities; Document requirements as functional specifications and user stories; Work with Product Owners and developers to ensure shared understanding; Support implementation and QA throughout the delivery lifecycle; Share knowledge across countries and disciplines to improve best practices
Seniority
Mid-level, hands-on IC