Cyber Security Services Coordinator (f/m/d) @ A1 Competence Delivery Center
Core
Coordinate and support the development of a Group-wide external Cyber Security Services portfolio, ensuring high-quality delivery to external customers.
Role type
Cyber Security Services Portfolio Coordinator
Builds
External Cyber Security Services portfolio (SOC, consulting, assurance, vulnerability management, penetration testing)
Domain
Telecommunications / Cyber Security Services
Deliverable
client delivery
Required skills
Cyber Security service management, portfolio management, customer relationship management, SLA/KPI monitoring, contract management, stakeholder coordination, presales/consulting support, business orientation
Preferred skills
SOC operations, Incident Response, CISO/GRC, Security Assurance, German language skills
Technologies
SOC platforms, Vulnerability management tools, Penetration testing frameworks
Responsibilities
Coordinate delivery of Security DC services across the Group for external customers; Follow customer relationships, service expectations, contracts, SLAs and KPIs; Monitor service performance, quality and customer satisfaction; Identify service gaps and propose improvements; Support development and expansion of the Security DC service portfolio; Act as subject-matter representative in customer meetings and presales activities; Coordinate with Security DC streams, Operations, Sales, Legal and other stakeholders.
Seniority
Mid-level, hands-on coordinator