ServiceNow Administrator
Core
Administer, configure, and support the ServiceNow platform to manage ITSM processes, incidents, and system health for corporate and public customers.
Role type
ServiceNow Administrator
Builds
ITSM workflows, incident management systems, and CMDB data
Domain
IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform administration, ITSM process configuration, patch and vulnerability management, user access control, root cause analysis, API integration basics
Preferred skills
ServiceNow Certified System Administrator (CSA), additional module expertise (ITOM, HRSD, CSM), Agile/ITIL framework knowledge
Technologies
ServiceNow, REST/SOAP APIs, LDAP
Responsibilities
Administer and configure ServiceNow modules (incident, request, problem, change, CMDB, knowledge base), perform platform maintenance and patching, troubleshoot technical issues, monitor platform health and performance, manage user access and permissions, assist in testing and deploying new functionalities
Seniority
Mid-level, hands-on IC
