IT Specialist
Core
Providing world-class IT support to Clio employees globally, managing inbound tickets, onboarding, and hardware lifecycle management.
Role type
Senior IT Specialist (Infrastructure & Identity)
Builds
IT support services, identity management workflows, and hardware asset management for 2500+ endpoints
Domain
Legal Technology / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Okta (Workflows, SCIM, groups, rules), macOS/iOS/Windows support, ticket management, hardware asset management, SaaS troubleshooting
Preferred skills
Experience with Slack, Google Workspace, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, GitHub
Technologies
Okta, Slack, Google Workspace, macOS, iOS, Windows, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, GitHub
Responsibilities
Managing inbound IT support tickets from submission to resolution; supporting employee onboarding and system access management; maintaining hardware inventory and coordinating procurement/logistics; configuring and supporting macOS, iOS, and Windows systems
Seniority
Mid-level, hands-on IC
