Customer Training Specialist
Core
Design and deliver customer training programs to drive adoption of Vincent & vLex legal AI solutions for corporate and law firm clients in Mexico.
Role type
Customer Training Specialist (SaaS/LegalTech)
Builds
Onboarding and advanced training sessions, learning materials (guides, videos, webinars), and enablement content.
Domain
LegalTech / SaaS
Deliverable
product features
Required skills
Customer training, onboarding facilitation, instructional design, CRM usage, e-learning/LMS tools, Spanish (native/fluent), English (B2+)
Preferred skills
Law background, legal research knowledge, experience with Academic/Government customers
Technologies
HubSpot, LMS tools
Responsibilities
Deliver virtual and in-person training sessions, customize content for the Mexican legal market, create educational resources, partner with Customer Success and Sales teams, monitor adoption metrics, gather customer feedback, support product launches.
Seniority
Mid-level, hands-on IC