Mgr, Money Canvas Coaching Operations
Core
Business owner for Coaching Operations, accountable for the strategy, operating model, and performance of the delivery channel for Money Canvas, a free financial coaching program.
Role type
Senior operational leader (Manager)
Builds
Scalable, high-quality coaching experiences aligned to business objectives and customer needs
Domain
Financial wellness / Behavioral coaching
Required skills
Operations management, People leadership, Strategic planning, Data-driven decision making, Change management, Team scaling, Performance management, Cross-functional collaboration, Analytical problem solving, Organizational strategy
Preferred skills
Human delivery channel management, Digital product experience, Financial wellness domain, Workforce analytics, SQL platforms, Lean/Six Sigma, Startup environment experience
Responsibilities
Lead and develop a geographically dispersed organization of Coach Managers and Coaches; Define success metrics and lead initiatives to improve outcomes through data-driven insights; Own the Coaching Operations performance management framework; Partner with Product, Engineering, and HR to influence roadmap priorities; Oversee day-to-day coaching operations ensuring capacity and quality standards align with demand.
Seniority
Senior, hands-on IC with leadership responsibilities
