Year-Round Intern - Desktop Engineering
Core
Provide advanced technical support, resolve complex hardware/software/network issues, and serve as an escalation point for junior staff within a financial clearing organization.
Role type
Desktop Engineering Intern (IT Support)
Builds
IT support processes and knowledge base documentation
Domain
Financial Services / IT Operations
Deliverable
client delivery
Required skills
Windows 11/10 troubleshooting, Active Directory concepts, ticketing systems (ServiceNow), VDI concepts, scripting/automation basics, technical documentation
Preferred skills
None explicitly stated
Technologies
Windows 11, Active Directory, ServiceNow, VDI, VMware, Horizon
Responsibilities
Log and categorize incoming support tickets, troubleshoot hardware/software/connectivity issues, reset passwords and unlock accounts, provision VDI applications, assist with network connectivity (Wi-Fi/VPN), escalate complex issues, update knowledge base articles
Seniority
Intern