Senior Product Designer, Onboarding & Activation
Core
Design end-to-end onboarding and activation experiences for B2B legal SaaS customers to ensure sustained usage and value realization within the first 120 days.
Role type
Senior Product Designer (Onboarding & Activation)
Builds
In-product guidance flows, internal tooling for onboarding specialists, and activation journeys across multiple Clio products.
Domain
Legal Technology (B2B SaaS)
Deliverable
product features
Required skills
User journey mapping, in-product guidance design, internal tooling design, funnel and cohort analysis, user research, design systems, interaction design, accessibility, AI-assisted workflow design
Preferred skills
Legal tech experience, multi-product platform onboarding, analytics tooling (Pendo/Amplitude/Appcues), transforming craft with AI
Technologies
Figma, Figma Make
Responsibilities
Design onboarding paths for different firm types and roles; create in-product checklists and contextual tooltips; partner with Product to define activation milestones; design internal tools for onboarding specialists; use cohort analysis to drive design decisions; collaborate with engineering and cross-functional teams.
Seniority
Senior, hands-on IC